Unhappy Customer

I signed on for Weafrica's Fibre line and requested that they debit my cheque account on the 26th of each month. end June they chose to ignore that instruction and tried to debit my credit card instead, i was returned. I have been calling their call centre the past 2 weeks with no joy, I have requested a call back with no reply. I have written to their billing department via email, no response and now they have suspended my service. I selected a different option sales an go a hold of Neo who advises that he is not allowed to give out any of the managers details for me to escalate, all he can do is raise a ticket. Which will take 24 hours for them to contact me in the interim I will be without internet service. Very unhappy customer. Can a manger fro Webafricas billing team urgently call me. ***