Unhappy customer

I am a current customer of Webafrica for some time. I moved locations and informed the institution of such. I have been trying to speak to a person for the past 3 days to activate my service at my new address, but has no joy. I tried the wattsapp bot they have available, which is now broken and spoke to two people in sales who assured me that one of the fulfillment staff will contact me. To this day, no call. How will I get connected. To top it all, their payment system is API driven and the payment has no issue going from my account, but with no service.

Does anyone else have this experience?