Unhappy customer

I app**** in September for Fibre although our area was not Live yet I received my router 2 weeks after application and they told me they will contact me for the installation of the line I never heard anything back I arranged with metrofibre to come and install the line not even webafrica. It's now almost 2 months our area is live but I can not connect my router as the ONT needs to be installed and even this is a struggle I have to wait almost 2 hours just to speak to someone this is really bad service