GG
Gary G
1 reviews | Active since Mar 2026
02 Apr 2026, 15:46
Unhappy Customer
Their online platform for dealing with queries is very inefficient. We can't have a voice conversation with them. Everything is handled via WhatsApp, and their representatives handle multiple calls at once, so responses can take ages. My problem is that there is an error on the banking details I sent when I signed up resulting in my debit order being returned every month and my service being terminated until I can resolve it. It's not possible to speak to anyone to update the details, and their online interaction is unable to solve the problem. Last month I managed to get an email address of a person who could help me. This month that person is unresponsive. This is extremely poor customer service and it seems reporting it here might be the only way to get some attention.
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
02 Apr 2026, 16:13Hello Gary,
Thank you for taking the time to share your experience. We completely understand how frustrating it must be to deal with ongoing debit order issues and limited contact options, especially when this impacts your service. Your concerns are important, and we appreciate your patience while trying to resolve this.
We have escalated your account to our Finance Team and requested that they reach out directly to assist with updating your banking details and resolving the debit order issue. Your feedback regarding our online platforms and response times will also be shared with our Service Quality Team to help improve the experience for all clients.
If you require any further assistance, please send us a direct message on Hello Peter with your Webafrica account number, email, or cellphone number linked to your account, along with a brief description of the issue, and we will assist promptly.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We completely understand how frustrating it must be to deal with ongoing debit order issues and limited contact options, especially when this impacts your service. Your concerns are important, and we appreciate your patience while trying to resolve this.
We have escalated your account to our Finance Team and requested that they reach out directly to assist with updating your banking details and resolving the debit order issue. Your feedback regarding our online platforms and response times will also be shared with our Service Quality Team to help improve the experience for all clients.
If you require any further assistance, please send us a direct message on Hello Peter with your Webafrica account number, email, or cellphone number linked to your account, along with a brief description of the issue, and we will assist promptly.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 16:13
Official
Hello Gary,
Thank you for taking the time to share your experience. We completely understand how frustrating it must be to deal with ongoing debit order issues and limited contact options, especially when this impacts your service. Your concerns are important, and we appreciate your patience while trying to resolve this.
We have escalated your account to our Finance Team and requested that they reach out directly to assist with updating your banking details and resolving the debit order issue. Your feedback regarding our online platforms and response times will also be shared with our Service Quality Team to help improve the experience for all clients.
If you require any further assistance, please send us a direct message on Hello Peter with your Webafrica account number, email, or cellphone number linked to your account, along with a brief description of the issue, and we will assist promptly.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We completely understand how frustrating it must be to deal with ongoing debit order issues and limited contact options, especially when this impacts your service. Your concerns are important, and we appreciate your patience while trying to resolve this.
We have escalated your account to our Finance Team and requested that they reach out directly to assist with updating your banking details and resolving the debit order issue. Your feedback regarding our online platforms and response times will also be shared with our Service Quality Team to help improve the experience for all clients.
If you require any further assistance, please send us a direct message on Hello Peter with your Webafrica account number, email, or cellphone number linked to your account, along with a brief description of the issue, and we will assist promptly.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
07 Apr 2026, 13:01Hey Gary,
We know some messages from the Easter weekend might not have been answered. Our team is committed to helping all our customers and responding to every query without delay.
This is an automated follow-up to make sure you’re fully supported. Please send us a private message for any further assistance—we’ll get back to you ASAP.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 13:01
Official
Hey Gary,
We know some messages from the Easter weekend might not have been answered. Our team is committed to helping all our customers and responding to every query without delay.
This is an automated follow-up to make sure you’re fully supported. Please send us a private message for any further assistance—we’ll get back to you ASAP.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
28 Apr 2026, 13:04Hi Gary, we hear your frustration, and we understand how disappointing it is not to have received feedback from the billing team despite your previous follow-ups. That is not the level of service we aim to provide, and we understand why you’re requesting escalation.
We have submitted a follow-up on your case with the billing department, and we are actively pushing for a response so that this can be properly addressed. We also note your request for escalation to a senior team member, and this has been included in the follow-up for attention.
We will continue to track this and come back to you as soon as we receive feedback from the relevant team.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 13:04
Official
Hi Gary, we hear your frustration, and we understand how disappointing it is not to have received feedback from the billing team despite your previous follow-ups. That is not the level of service we aim to provide, and we understand why you’re requesting escalation.
We have submitted a follow-up on your case with the billing department, and we are actively pushing for a response so that this can be properly addressed. We also note your request for escalation to a senior team member, and this has been included in the follow-up for attention.
We will continue to track this and come back to you as soon as we receive feedback from the relevant team.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
28 Apr 2026, 13:15Hi Gary, you’re right to question why this hasn’t been resolved yet, it shouldn’t be this difficult to get a clear outcome, especially on a billing matter.
Your case has been escalated, and we’ve followed up again with the billing team to get a direct response on what’s holding this up and what needs to happen next. We’re keeping focus on getting you a clear answer rather than letting this continue without direction.
As soon as there’s a confirmed update or action from billing, we’ll share it with you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 13:15
Official
Hi Gary, you’re right to question why this hasn’t been resolved yet, it shouldn’t be this difficult to get a clear outcome, especially on a billing matter.
Your case has been escalated, and we’ve followed up again with the billing team to get a direct response on what’s holding this up and what needs to happen next. We’re keeping focus on getting you a clear answer rather than letting this continue without direction.
As soon as there’s a confirmed update or action from billing, we’ll share it with you.
Warm regards,
Webafrica Crew
Webafrica Crew
GG
Gary G's updateReviewer Update
04 May 2026, 08:33Morning Webafrica, Despite your reassurances that this matter would be resolved, I still have not had a call or any contact from the billing department. It has been more than a month, and numerous messages through HelloPeter have been sent trying to resolve a simple billing problem. If Webafrica is serious about customer service, then this should have been resolved weeks ago. Clearly, your escalation to a senior person also hasn't been taken seriously. Kindly advise when this will be resolved.
GG
Gary G's update04 May 2026, 08:33
Reviewer Update
Morning Webafrica, Despite your reassurances that this matter would be resolved, I still have not had a call or any contact from the billing department. It has been more than a month, and numerous messages through HelloPeter have been sent trying to resolve a simple billing problem. If Webafrica is serious about customer service, then this should have been resolved weeks ago. Clearly, your escalation to a senior person also hasn't been taken seriously. Kindly advise when this will be resolved.
Webafrica's replyOfficial
04 May 2026, 14:39ref# W***
Hello Gary
Our sincere apologies for the time taken to get this matter resolved. To move this forward, we have reached out to our billing team, who will review the account and get in touch to assist you with updating your banking details directly. Due to the nature of the query, it must be handled securely. We will be in touch with you as soon as possible.
Warm regards,
Webafrica Crew
Hello Gary
Our sincere apologies for the time taken to get this matter resolved. To move this forward, we have reached out to our billing team, who will review the account and get in touch to assist you with updating your banking details directly. Due to the nature of the query, it must be handled securely. We will be in touch with you as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 14:39
Official
ref# W***
Hello Gary
Our sincere apologies for the time taken to get this matter resolved. To move this forward, we have reached out to our billing team, who will review the account and get in touch to assist you with updating your banking details directly. Due to the nature of the query, it must be handled securely. We will be in touch with you as soon as possible.
Warm regards,
Webafrica Crew
Hello Gary
Our sincere apologies for the time taken to get this matter resolved. To move this forward, we have reached out to our billing team, who will review the account and get in touch to assist you with updating your banking details directly. Due to the nature of the query, it must be handled securely. We will be in touch with you as soon as possible.
Warm regards,
Webafrica Crew
GG
Gary G's updateReviewer Update
05 May 2026, 08:25Good morning. I received a call late yesterday from a very helpful lady, Andiswa, who is assisting. She has promised to revert by Thursday to confirm that the issue is resolved.
GG
Gary G's update05 May 2026, 08:25
Reviewer Update
Good morning. I received a call late yesterday from a very helpful lady, Andiswa, who is assisting. She has promised to revert by Thursday to confirm that the issue is resolved.
Webafrica's replyOfficial
05 May 2026, 09:32Hi Gary, we’re really glad to hear this, especially that Andiswa was able to assist you and provide clear next steps for your query. Having that kind of follow-through and communication definitely helps bring more clarity while things are being resolved.
It’s good to know you’re already in contact and awaiting feedback. If anything changes in the meantime or you need further assistance, we’re here and happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 09:32
Official
Hi Gary, we’re really glad to hear this, especially that Andiswa was able to assist you and provide clear next steps for your query. Having that kind of follow-through and communication definitely helps bring more clarity while things are being resolved.
It’s good to know you’re already in contact and awaiting feedback. If anything changes in the meantime or you need further assistance, we’re here and happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
07 May 2026, 09:34Hi Gary,
Perfect, thank you for the update. Please feel free to keep us posted once the process has been completed or if anything changes in the meantime. We’ll remain available should any further assistance be needed along the way.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 09:34
Official
Hi Gary,
Perfect, thank you for the update. Please feel free to keep us posted once the process has been completed or if anything changes in the meantime. We’ll remain available should any further assistance be needed along the way.
Warm regards,
Webafrica Crew
Webafrica Crew