unhappy client

I have reported an issue on the 21st of November with regards to my router where it disconnects numerous times a day.

I received a ref number that the issue had been escalated to the faults management team with ref 96102.

Noone has contacted me. ijust keep getting the same usless emails and texts that the fault has been escalated to priority level 4. What does that even mean????

When it comes to none/late payment you guys are quick to disconnect customers. But us receiving any form a service is hell.

Highly disappointed