Unhappy Client!!!!

I signed up for your Vuma fibre package and was informed that I needed to make an upfront installment payment, which I did on 14 May 2026. My fibre installation was then done on 15 May 2026.

Before the installation, I received a call from the engineers who had arrived at my house while I was away. My mother was home at the time. They informed me that the connection box was far and that I would need to pay extra for cables required for installation.

They then told me they could either send a quotation to the office or “make another plan,” which involved using ****** cables and me giving them “cold drink money” in exchange. I told them I did not have money, and they asked how much I had available. I mentioned maybe R300, and they instructed me to send myself a cash send and forward it to them via WhatsApp.

My partner advised me that this sounded like a **** and warned me not to proceed. I immediately called the installers back and told them to rather send an official quotation to the office, as I would deal with the company directly. I then ended the call.

Despite this, they still proceeded with the installation and later messaged me on WhatsApp saying they were almost done. I reminded them that I had requested an official quotation and that I would liaise directly with the office, after which I blocked their numbers.

I was also told that I would receive an SMS with my password/login details, but to this day, 17 May 2026, I still have not received anything and cannot use the service I already paid for.

At this point, I honestly do not know whether your company employs *****sters or whether your staff take advantage of people living in townships, assuming they can **** them into paying extra money for services. Your contact numbers are extremely difficult to get through on, and your chat support has also been unhelpful.

I truly regret joining this company.