Unhappy client

Made a payment of R249 when asked. I had to make contact with them everyday to follow up and was told someone who stayed where I am currently need to cancel their account but the more I tell them I stay in a complex and the person who stayed here did not have an account as they are picking up the other tenants in the block. I decided to cancel this whole thing and request for my money to be refunded and still no communication from them. I chatted to a staff member by the name of Langelihle Madondo who was so unkind and not pleasant at all. This company needs to be closed.