FA
Fatima A
1 reviews | Active since Nov 2019
16 Apr 2026, 14:19
Unhappy cancellation
*Cancelled subscription mid November 2025, Due to the 30 cancellation policy, Received Whatsapp confirmation with Agent AND and sms that will be canceled 01.01.2026. * I have not used the internet at all this week due to my replacement with another service provider. * I not get a message that i owe money to Webafrica , Now trying my utmost best to contact but as you know one cant speak to a human over the phone unless you need to purchase a service from them, went on the app and the whatsapp line its been an hour and no success.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
16 Apr 2026, 14:28Hello Fatima. Thank you for sharing these details with us. We understand how concerning it must be to receive an outstanding balance notification after your cancellation was confirmed, especially when you’ve already made alternative arrangements. We’ve escalated your query to our Finance Collections team, who will review the full account history, including the cancellation timeline and billing, and reach out to the account holder directly to clarify and guide you on the next steps. We also hear your frustration around the difficulty in reaching support, and that’s not the experience we want for you. Your feedback has been noted and will be shared with the relevant teams as we continue improving our response channels.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 14:28
Official
Hello Fatima. Thank you for sharing these details with us. We understand how concerning it must be to receive an outstanding balance notification after your cancellation was confirmed, especially when you’ve already made alternative arrangements. We’ve escalated your query to our Finance Collections team, who will review the full account history, including the cancellation timeline and billing, and reach out to the account holder directly to clarify and guide you on the next steps. We also hear your frustration around the difficulty in reaching support, and that’s not the experience we want for you. Your feedback has been noted and will be shared with the relevant teams as we continue improving our response channels.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
16 Apr 2026, 15:37 Hello Fatima. Thank you for sharing these details with us. We understand how concerning it must be to receive an outstanding balance notification after your cancellation was confirmed, especially when you’ve already made alternative arrangements. We’ve escalated your query to our Finance Collections team, who will review the full account history, including the cancellation timeline and billing, and reach out to the account holder directly to clarify and guide you on the next steps. We also hear your frustration around the difficulty in reaching support, and that’s not the experience we want for you. Your feedback has been noted and will be shared with the relevant teams as we continue improving our response channels.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 15:37
Official
Hello Fatima. Thank you for sharing these details with us. We understand how concerning it must be to receive an outstanding balance notification after your cancellation was confirmed, especially when you’ve already made alternative arrangements. We’ve escalated your query to our Finance Collections team, who will review the full account history, including the cancellation timeline and billing, and reach out to the account holder directly to clarify and guide you on the next steps. We also hear your frustration around the difficulty in reaching support, and that’s not the experience we want for you. Your feedback has been noted and will be shared with the relevant teams as we continue improving our response channels.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew