LN
Leah N

1 reviews | Active since Feb 2025

03 Feb 2025, 13:07

UNHAPPY.

WOULD NEVER RECOMMEND TO ANYONE!!! Webafrica are the biggest rogues. when it comes to deducting money its done very fast but when its time to reconnecting it takes forever. I have been disconnected for the entire month of November when asked why said my payment had been unsuccessful which was incorrect information, I had sent through proof of payment. I was then told I would be prorated for that month and was told to pay R39.95 to be reconnected, payment had been made on the 27th of December(my debit order date which i had used when i signed up with Webafrica and the date payment had been taken out every month on). On the 2nd of January my Wi-Fi had been disconnected and was told payment was unsuccessful. I had messaged an agent who was and asked why my Wi-Fi had been disconnected was told that I need to make payment and that my debit order date had been changed to the first(without any consent from myself.) My debit order date had been set to the 27th of every month i had not consented anything for it to be change to the first or earlier. When speaking to agents you only get transferred from agent to agent as if they weren't trained properly and don't know what they doing, each time you ask for help , you always get transferred. WEBAFRICA IS A COMPLETE WASTE OF TIME. Very happy with the service.

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