Unhappy and extremely unpleased with the issue that I am still awaiting my refund from march 2021

I am furious, Confused, and extremely uneasy about my situation, I commenced my contractual agreement with webafrica on february 23rd 2021 a full sum of R399.00 was deducted from my account and till March 11.2021 I had not had any connectivity and in the beginning of march a pro rata deduction of R78.00 was deducted, after numerous chats and communications over whatsapp with the bot I had spoken to Imaan and Jermaine engelbrecht and till now no feedback has been provided I am given the run around and the biggest issue i have experienced is the mere fact that all these advisors from the finance and the other divisions have not a clue how to help me, I would like an urgent reply and a confirmation as to when my complaint will be dealt with I am seeking compensation and I want my refund as soon as possible because the level of service i received is pathetic and unacceptable I would never get anyone else to deal with this company as its a scheme and *******....