Unhappy and ****ed off client

The past three I have been requesting that the Billing department of Webafrica ask one of their agents contact me it has been three days since and up until today I still only had a response from one agent via the whatsapp chat where you wait for almost 2-3 hours before somebody actually responds to you. This is the third day now and my fibre is still off I have contacted them on all platforms and I am yet to get an agent to call me to let me know that I can make payment yet if skip one payment they switch off your service immediatley. I find the service of Webafrica/Vumatel pathetic and disrespectful because this not how you treat clients.