Unhappy about the way to contact support.

Look... I am happy with my internet, rarely have issues and I understand that sometimes something can go wrong at the internet towers, severs or load shedding and so on but when I do have an issue and the only way to contact support is via whatsapp and no other way? Plus it still takes up to at least 2 to 3 hours before anyone actually assissts me? By that time the problem has sometimes resolved itself in some way or I just gave up on getting any assisstance. I mean really?? Twice in one day I am without internet and trying to get a hold of someone in support since about 11:30 (current time is 17:01) and still no answer? After waiting so long I would like to have a number to call to get some help a bit sooner... I cannot be the only one that has an issue with the way clients/customers can contact the support team. If someone from Webafrica is maybe reading this review, try and get a hold of me and maybe just give me a number to call when something does go wrong, I don't have any issues everyday or every month but this cannot go on like this, yes this problem is occuring over the weekend witch is not too bad but I also work from home so I cannot have internet that just stops randomly.