S
Sashmarlee
1 reviews | Active since Aug 2026
10 Sept 2026, 16:04
Unhappy
More than a week I am struggling for my internet to work again , I have been talking to numerous consultants & still have gotten nowhere , I paid for a service I am not able to use & still no feedback when this will be resolved, only that I am in a que. Still no technician has phoned me . I want my money back , I am very unhappy with the service I have received. What irritates me most is Webafrica is quickly to ask for money ,very eager to debit or outstanding fees but when it comes to service it's a bowl of **** . The consultants all tell you the same thing . Now I am requesting my money back , still no one can assist me , no money - no service !!!
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
10 Sept 2026, 16:20Hi Sashmarlee,
We understand how frustrating it must be to be waiting for your internet service to be installed while not receiving the clarity and updates you're looking for. After making payment and eagerly anticipating your connection, it's understandable that you'd want more cer*****y around the progress of the order. The team handling the order has advised that it is currently awaiting scheduling with the network provider. They are actively engaging with the provider to ensure that the installation is arranged and that you are contacted as soon as scheduling becomes available.Please be assured that the order remains under active attention, and the team will continue to provide further feedback as updates are received. Your feedback regarding the installation journey and communication received is important to us and will be shared with our Service Quality Team for review and improvement.If you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your internet service to be installed while not receiving the clarity and updates you're looking for. After making payment and eagerly anticipating your connection, it's understandable that you'd want more cer*****y around the progress of the order. The team handling the order has advised that it is currently awaiting scheduling with the network provider. They are actively engaging with the provider to ensure that the installation is arranged and that you are contacted as soon as scheduling becomes available.Please be assured that the order remains under active attention, and the team will continue to provide further feedback as updates are received. Your feedback regarding the installation journey and communication received is important to us and will be shared with our Service Quality Team for review and improvement.If you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 16:20
Official
Hi Sashmarlee,
We understand how frustrating it must be to be waiting for your internet service to be installed while not receiving the clarity and updates you're looking for. After making payment and eagerly anticipating your connection, it's understandable that you'd want more cer*****y around the progress of the order. The team handling the order has advised that it is currently awaiting scheduling with the network provider. They are actively engaging with the provider to ensure that the installation is arranged and that you are contacted as soon as scheduling becomes available.Please be assured that the order remains under active attention, and the team will continue to provide further feedback as updates are received. Your feedback regarding the installation journey and communication received is important to us and will be shared with our Service Quality Team for review and improvement.If you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your internet service to be installed while not receiving the clarity and updates you're looking for. After making payment and eagerly anticipating your connection, it's understandable that you'd want more cer*****y around the progress of the order. The team handling the order has advised that it is currently awaiting scheduling with the network provider. They are actively engaging with the provider to ensure that the installation is arranged and that you are contacted as soon as scheduling becomes available.Please be assured that the order remains under active attention, and the team will continue to provide further feedback as updates are received. Your feedback regarding the installation journey and communication received is important to us and will be shared with our Service Quality Team for review and improvement.If you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
10 Sept 2026, 16:59Hi Sashmarlee,
We understand how frustrating and costly this experience has been, especially after multiple engagements and being advised that your order was prioritised
Please be assured that your order is receiving the necessary attention. The team handling the installation remains actively engaged with the network provider and is continuing to push for the scheduling to be finalised. We understand that you're looking for progress rather than repeated follow-ups, and the matter remains under active review to ensure it moves forward as quickly as possible.
Warm regards,
Webafrica Crew
We understand how frustrating and costly this experience has been, especially after multiple engagements and being advised that your order was prioritised
Please be assured that your order is receiving the necessary attention. The team handling the installation remains actively engaged with the network provider and is continuing to push for the scheduling to be finalised. We understand that you're looking for progress rather than repeated follow-ups, and the matter remains under active review to ensure it moves forward as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 16:59
Official
Hi Sashmarlee,
We understand how frustrating and costly this experience has been, especially after multiple engagements and being advised that your order was prioritised
Please be assured that your order is receiving the necessary attention. The team handling the installation remains actively engaged with the network provider and is continuing to push for the scheduling to be finalised. We understand that you're looking for progress rather than repeated follow-ups, and the matter remains under active review to ensure it moves forward as quickly as possible.
Warm regards,
Webafrica Crew
We understand how frustrating and costly this experience has been, especially after multiple engagements and being advised that your order was prioritised
Please be assured that your order is receiving the necessary attention. The team handling the installation remains actively engaged with the network provider and is continuing to push for the scheduling to be finalised. We understand that you're looking for progress rather than repeated follow-ups, and the matter remains under active review to ensure it moves forward as quickly as possible.
Warm regards,
Webafrica Crew