LM
Lloyd McKellar-Basset

1 reviews | Active since Jan 2016

23 Feb 2018, 12:33

Unfulfilled Promises

App**** for Fibre service for our home, Vumatel installed the line, WebAfrica installed the router. Service never worked! We then requested to cancel the service 2 weeks ago and was promised that the object number would be released for signing up with a new provider. Another week has passed and without internet. Service, promises, service...?!

0
Replies (1)
Webafrica
Webafrica's reply23 Feb 2018, 12:51
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah