Rr
Robin robin.g.ellis
1 reviews | Active since Apr 2026
13 Apr 2026, 12:45
Unfortunately it took over an hour to resolve a simple issue, 30 minutes before I had contact with an agent
Unfortunately it took over an hour to resolve a simple issue, 30 minutes before I had contact with an agent. I wish you would let us speak to agents in oerson. Far more efficient and personal.
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Replies (1)
Webafrica's replyOfficial
13 Apr 2026, 12:48Hello Robin. We hear your frustration, especially having to wait over an hour for what should have been a quick and simple resolution, with a 30-minute delay just to reach an agent. That kind of waiting experience can feel unnecessary and impersonal, particularly when you just want direct help and clarity.
We also understand your preference for speaking to an agent directly. That human connection absolutely matters, especially when resolving issues efficiently, and your feedback on improving access to live assistance is noted.
What we’re focusing on from your experience
- Reducing time to first agent contact
- Improving queue flow so simpler queries are resolved faster
- Strengthening the balance between digital support and live human assistance
Your experience is being shared with our support operations team as part of ongoing improvements to make assistance feel more immediate, personal, and efficient. Please feel free to reach out to us via private message for any further assistance. We are here for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply13 Apr 2026, 12:48
Official
Hello Robin. We hear your frustration, especially having to wait over an hour for what should have been a quick and simple resolution, with a 30-minute delay just to reach an agent. That kind of waiting experience can feel unnecessary and impersonal, particularly when you just want direct help and clarity.
We also understand your preference for speaking to an agent directly. That human connection absolutely matters, especially when resolving issues efficiently, and your feedback on improving access to live assistance is noted.
What we’re focusing on from your experience
- Reducing time to first agent contact
- Improving queue flow so simpler queries are resolved faster
- Strengthening the balance between digital support and live human assistance
Your experience is being shared with our support operations team as part of ongoing improvements to make assistance feel more immediate, personal, and efficient. Please feel free to reach out to us via private message for any further assistance. We are here for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew