Unfairly Charged for Router

Item: Webafrica
Rating: 1

When I was cancelling my contract, Webafrica told me to keep my router and someone will come pick it up and I would not be charged for the "free"router. I kept the router and waited for a call, needless to say, I never got the call. I kept chasing and each time the Call Centre agent would tell me they have organised for a courier to come collect. Never happened. In the meantime I was charged for the router, without an ounce of hesitation. I'm tired of calling and wasting my money. This is pure SHADY!

Helpful (0)

Replies (2)

Webafrica's replyOfficial

18 Sept 2018, 08:15

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica's reply18 Sept 2018, 08:15

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

's updateReviewer Update

06 Dec 2018, 16:00

Weafrica, this was never resolved! I pay my subscription, without fail every month. I expect the same courtesy when it comes to a refund that is due to me!

's update06 Dec 2018, 16:00

Reviewer Update

Weafrica, this was never resolved! I pay my subscription, without fail every month. I expect the same courtesy when it comes to a refund that is due to me!