MK
Mzimveliso K
1 reviews | Active since Jun 2025
07 Sept 2026, 17:46
Unfair treatment by sales agents
I have never been treated the way I was today. I spoke to Nceba and he ended the chat without giving me any feed back and he was actually rude and the Lerato said I should wait she’s trying to resolve then she also ended the chat… can we be treated like we clients and it’s painful that this is being done to me. This happened today I’ve been waiting all day for me to be given such service. I request feedback on writing
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Webafrica's replyOfficial
08 Sept 2026, 08:39Hi Mzimveliso ,
We understand how upsetting it must have been to wait for assistance, only to have chats end before receiving the support and feedback you were looking for. Our customers should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is certainly not the level of service we aim to provide, and we'd appreciate the opportunity to step in and help make things right. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look into the matter.Your feedback regarding your interactions with the consultants has been taken seriously and will be shared with our Service Quality Team for internal review and improvement. We remain committed to providing you, and all our customers, with a level of service that meets their expectations.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
We understand how upsetting it must have been to wait for assistance, only to have chats end before receiving the support and feedback you were looking for. Our customers should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is certainly not the level of service we aim to provide, and we'd appreciate the opportunity to step in and help make things right. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look into the matter.Your feedback regarding your interactions with the consultants has been taken seriously and will be shared with our Service Quality Team for internal review and improvement. We remain committed to providing you, and all our customers, with a level of service that meets their expectations.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 08:39
Official
Hi Mzimveliso ,
We understand how upsetting it must have been to wait for assistance, only to have chats end before receiving the support and feedback you were looking for. Our customers should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is certainly not the level of service we aim to provide, and we'd appreciate the opportunity to step in and help make things right. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look into the matter.Your feedback regarding your interactions with the consultants has been taken seriously and will be shared with our Service Quality Team for internal review and improvement. We remain committed to providing you, and all our customers, with a level of service that meets their expectations.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
We understand how upsetting it must have been to wait for assistance, only to have chats end before receiving the support and feedback you were looking for. Our customers should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is certainly not the level of service we aim to provide, and we'd appreciate the opportunity to step in and help make things right. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look into the matter.Your feedback regarding your interactions with the consultants has been taken seriously and will be shared with our Service Quality Team for internal review and improvement. We remain committed to providing you, and all our customers, with a level of service that meets their expectations.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew