unfair charges for t...

Hi Luyanda,

We understand your concern regarding the charges on the account and appreciate that you're looking for clarity on the billing, particularly in relation to the returned router and the short period of service usage. This is certainly not how we want our customers to feel. Having reviewed the account, we can confirm that it has since been updated and credited to reflect the return of the router. In addition, our Finance Team will be reviewing the account to provide further clarity regarding the remaining billing concerns and any charges reflected on the account.Your feedback regarding this experience will be shared with our Service Quality Team for review and improvement, as we remain committed to ensuring our customers receive clear and accurate billing information.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.

Warm regards,
Webafrica Crew