Unfair cancelation fee!

I've had to change residence in June 2021 & have since been unable to get reconnected. I've had service with webafrica since September 2020, excellent service i should add, until I've had to suddenly move out if my apartment in June. I was informed by Webafrica that I should take my router along to my new residence & that the installer will reconnect me at the new residence. I've still not been reconnected. Every time I contacted them I was informed there was a "roadblock landowner consent" issue on my order. Now I am informed, two months later that Webafrica or Octotel does not have the necessary infrastructure at my new apartment to reconnect me & that they can no longer service me. I have NOT canceled my service, THEY DID! How can I be billed R1725 for a cancelation fee for something I haven't canceled? I'd understand if I were to cancel service for whichever of my own reasons but I am more than happy to continue with them if they are able to reconnect me. Cancelation fees should apply if the client cancels, not the service provider! I clearly stated that I wish to continue with them because of the excellent service i had when connected. My attorney has suggested that I get a formal response from them on this matter &as I haven't once submitted a cancelation on the customer zone as is required when canceling service. I refuse to pay this fee. It's *********. I would fully accept if it was my decision to cancel the service but it is not. Now it seems I just can't #WIN with them.