Unfair billing, non-chalant attitude to customers

Webafrica does not regard their customers for anything, their billing system is unfair and they are not client centric. Whenever you have a query phones are never answered and when you finally resort to whatsapp... You wait for hours before getting assistance. It does not end there when you finally think that someone is there to assist you, you get transferred from one agent to another with a waiting time of over an hour. Their staff does not care about the customer at all. I sent a query to their whatsapp and Iman Barends was supposed to assist me instead he gave me an attitude and was very insolent and condescending throughout the entire chat, he refused to give me proof that he had actually escalated my query and just gave me a reference number for the chat. Iman Barends is not fit to deal with customers, he does not show any empathy at all. Webafrica wants to charge me for services I never received, I was not able to pay my subscription fee for one month, they disconnected my service and I sat without internet for an entire month and then they come back and tell me that I have to pay for that month. I truly wish that no one gets the service I received from them.