Unfair Billing and No Downgrade Options – Internet Provider Monopolizing Services (inclosed in y message is the detail of the compllaints board)

My internet service provider has become a nightmare to deal with. In 2022, I paid R300 for a 35 Mbps up and 20 Mbps down line. Fast forward to 2024, I’m now being billed R860 without my consent or even a notification. When I inquired, they claimed my previous line no longer existed, and they automatically "upgraded" me. Even worse, when I tried to downgrade, I was told there were no options for lower plans.

This isn't just a bad business practice – it feels like ******ion, especially since they’re the only provider available in my area. There’s no competition, and their lack of transparency leaves customers helpless. It's outrageous that this type of monopolistic behaviour is allowed to go unchecked.

People should raise their voices and complain directly to the South African Minister of Telecommunications. We need regulation and accountability to protect consumers from this kind of exploitation.

Complain here;-The department he leads oversees policies and regulations related to communications and digital infrastructure and ensures fair practices among service providers. The Independent Communications Authority of South Africa (ICASA) is the regulatory body that handles licensing and monitors compliance for ISPs, under the Department of Communications and Digital Technologies. For consumer complaints specifically, you can reach out to them at ***.(***.)