Unexplained Debit Order

On Monday 22 July 2024 I cancelled the service at the property I am currently staying in and ordered a new line for the new property. I am aware of the notice period (Donald M explained it to me and informed me that I had to take only the router when I move) Monday evening I signed the contract for the new property and realized I had the unit number wrong. Early Tuesday morning I made contact with Webafrica to rectify this. Jezmel assisted me she also made it clear no router will be required from their side as I already have a router and the process went relatively smooth. On Wednesday evening a debit order of R249 went of my bank. Webafrica normally charges you R249 for the delivery of the router. Today I tried asking what the debit order was for, Refilwe failed to communicate via the WhatsApp chat, her messages were rude and she could not tell me why the debit order for the router delivery was done. I informed her to go back and read my message again, no answer from her side, she then closed the chat. I am no closer to finding out why Webafrica debited my account for the router delivery when I already have a router from Webafrica and no-one is willing to assist. They have no sense of customer service.