1 reviews | Active since Aug 2023
Unexpectable treatment and basically ***** from Webafrica
I have been with them for more then 5years now hade some ups and downs but in general all was good service was exhalant till i had to move house from KZN to Limpopo ware I was told I will need to be moved from Vuma tell to Openserve. This was done and a week after arriving in Limpopo Openserve activated my line now on the first my full payment was debated then i was invoiced a prorata amount and a full amount for that same mont the i am told vie whatsapp it was duble biled and is corected then the debit did not go off as the amount was not correct so on checking the duplicate billing was not corrected and apron contacting them i am told no i am not being dabble billed so how do you pay a prorate amount and a full amount for the same month for one line this doe not make sense to me and i take this as them using a moving of house to de***** there customers by having them pay dabble payments to the same lien and serves in one month. So as of this and it not getting resolved and having to wait an eternity for a manager to call me i find my experience of a very long relationship *****ed and un trust worthy and until resolved I will no longer recommend them to any one
Hello Quentin Thank you for sharing this with us and for being with Webafrica for over 5 years. That kind of loyalty really matters, and we can see how this experience has been both frustrating and disappointing, especially during something as important as a home move.Moving between networks like Vumatel and Openserve can sometimes introduce billing complexities, particularly around pro-rata charges and billing cycles. That said, the way this has been communicated and handled has clearly not given you the clarity or confidence you should expect.We can confirm that one of our support agents worked on your profile following your recent chat session earlier this afternoon, and your case is being reviewed in detail under chat ***. The focus now is to thoroughly verify the billing, ensure everything is correctly aligned, and provide you with a clear, accurate breakdown so that this makes complete sense.We appreciate you raising this so openly. We will continue to prioritise your case and ensure you are kept informed every step of the way until this is fully sorted.
Warm regards,
Webafrica Crew
Hello Quentin Thank you for sharing this with us and for being with Webafrica for over 5 years. That kind of loyalty really matters, and we can see how this experience has been both frustrating and disappointing, especially during something as important as a home move.Moving between networks like Vumatel and Openserve can sometimes introduce billing complexities, particularly around pro-rata charges and billing cycles. That said, the way this has been communicated and handled has clearly not given you the clarity or confidence you should expect.We can confirm that one of our support agents worked on your profile following your recent chat session earlier this afternoon, and your case is being reviewed in detail under chat ***. The focus now is to thoroughly verify the billing, ensure everything is correctly aligned, and provide you with a clear, accurate breakdown so that this makes complete sense.We appreciate you raising this so openly. We will continue to prioritise your case and ensure you are kept informed every step of the way until this is fully sorted.
Warm regards,
Webafrica Crew