********* business model with terrible service

Do not touch this company for a multitude of reasons

I cancelled my services on 2/9 with them due to moving to fibre. I cancelled my telephone and adsl line with telkom and the deactivation took place 19/9. I paid WA for the data for October, even though I don’t need the data for the month.

Now they have suspended my account as I did not pay for ADSL (which I don’t have and they don’t have to pay Telkom for - in fact they should give me a refund for part of September)

I am on the phone to Billings for 35 minutes with no resolution - I think the poor staff have to read off a script and are not allowed to apply logic. As for their whatsapp “live” chat - that is beyond a joke.

Don’t not give them a cent - use a reputable ISP rarher