********* and pathetic service

********* pathetic service. I am being billed for a router I have not received and therefore a service I cannot and have not used. I'm the one who has to follow up with webafrica when they have not met their own timelines and every time I request for my complaint to be escalated to a manager I am ignored. You cannot ***** people's money by charging for a service they cannot use. You adverti*****t is misleading as states you are billed when you are live. I take that to mean when you are actually able to connect to the network. Without a router one cannot connect to the connection and therefore should not be billed. It is highly ********* and to add insult to injury the service is shocking with no one willing to take accountability. My request to have my complaint escalated to a manager was ignored by two different call centre agents who basically just copy and paste answers.