********* and *********** billing processes

31 October 2017: Having waited almost 5 months for my fibre line to be installed, I was very excited to have everything finalised and my account details sent to me. I arrived home from work with my new router and immediately set everything up, I finally had my 100 meg line up and running.

1 November 2017: I received an invoice from Webafrica for October charging me a pro-rata rate for my line, but full price for the data. Having had the line active for only one day in October, I found this a little unreasonable, especially since other ISPs charge pro-rata rates for data. I mailed them about it, firstly to be treated like an idiot, then to be told that since I was allocated the entire amount of data, that's how much I would be charged, they didn't even offer to roll it over to November.

This left a very bad taste in my mouth, so I decided to cancel my account with them, which required a full calendar months notice. Meaning that since it was already November (albeit the 1st) I'm stuck with them till the end of December.

12 November: Received an invoice from Telkom for the fibre line and data for October and November.

I've logged a new ticket to have Webafrica look at it, so we'll see if they actually manage to sort it out