Uncaring and poor service by Webafrica

We are 3 people working from Home and are totally dependent on our Fibre network connection. Since Sunday morning we were down. Reported to Webafrica and the excuse was that the time to respond from Vuma was 48 hours during work days. Eventually Vuma came on Wednesday and found a broken fibre cable in our ceiling. Told us they will report it to their offices to send an installation team to replace the fibre cable. No matter how often we contact Webafrica the best we get is that they have escalated to Vumatel and nobody is able to give an estimated time for when we can expect the Vuma installation time. The only means of contact with Webafrica is through WhatsApp messages and the only response they give is that they have escalated to Vumatel. This is terrible service from Webafrica if they cannot get a response from their service provider and they obviously do not care for their customers.