Uncapped- 'OUT of Bundle'

This review doesn't even deserve one star. Where do i begin. Been with this ISP for about 6 years never had major issues before. Once i changed over to LTE that is when all **** hit the fan. Signed up not once but two times fir a package first time was a legitimate sale second one was **********ly done. Was sent 2 routers aswell. Almost 2 grand was deducted from my acc. Eventually when that was sorted got my router it literally took a week to activate or more. I signed up to a capped package where it was 100gig daytime and 100 gig nighttime. I have never in my life seen a package deplete so quick in a matter of days compared to how i use to stream and use my internet with adsl this LTE package lasted me aboht 2 weeks and then data was depleted they told me its normal with LTE data. I then tried to top up which i know how as i have done it many a times with my adsl line and qas assured with my telkom lte pacakge its the same process but it doesn't kick in straight away but will kick in.. Well it never kicked in at all but i was charged for it. They dis however credit that amount back to me and they had no inclination to why it didnt want to work Then i decided within that month to upgrade to an uncapped package which was just launched. Agent called and upgraded my package and it would be active on the 01st August 19. Made contact with them on the 1st as i saw on my customer zone it still showed capped package and the agents assured me that it was uncapped and they changed it on their side as it was an error. I was assured over an over its uncapped. Well only to discover on the 6th of August i got the out of bundle message from Telkom LTE. Today is the 14th of August and i am still without internet. I pay R899 for an uncapped pacakge which i never got. The agents have no clue to how to resolve this issue and keep telling me its a telkom issue. Like ***!!! I am beyond ****en ****ed. I paid R899 for fockal internet. The agents lie and mislead and their customer service is pathetic! I have requested management to call me daily every ducken day i have made contact with these con artists and they just say its been escalated. Never had i ever had problems with them but ever since these people merged with Telkom they are ****ed! I want my ****en money back and cancelling this ****en service. And calling this company is insane because you wait and wait for an hour or more at a time to speak to someone. Ive tried their whatsapp line their fb messenger line and somehow when i messaged them rhey take for ever to reply or i get an message back ive reached them outside their business hours on social medial it will say 4pm or 8pm and ive messaged them like way before then so its within their business times. I am so disgusted with this company. Who blatantly STOLE my ****en money and now ignores me. And has the audacity tonsay that Telkom resolved the issue and its not resolved because ita still giving me the out of bundle message. ******** people. Be aware of this company. They ***** and cheat. Once they close thw deal don't expect any sort of help afterwards if you have a problem.