Uncapped ADSL is useless product

Item: Webafrica
Rating: 2
Author: Rick V

Alrighty I signed up 2 weeks ago for Uncapped 4Mb ADSL account AFTER I had a chat with your sales people. Your sales people assured me that you do not throttle BUT they do shaping. I just found out that after 15Gb was downloaded you start throttling. After 30Gb throttling is increased. I was at a stage where I could not even open News24. I cancelled the ADSL service yesterday, and hopefully a lot of people will see this complaint. Stay away from WebAfrica !!! Sales people LIE !!! Judging by the amount of complaints that your company has I suggest you start running your company a little better.

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Replies (1)

Webafrica's replyOfficial

29 Sept 2015, 13:33

Hello the__searcher,

Thank you for expressing your concern about our service, it is definelly not in our best interest for our customers to feel this way,

As per telephonic conversation with one of our Seniors, we will be addressing this with the sales agent invovled.

Please accept my apologies for all the inconvience which this has caused,

Regards,
Mujeeb
Online Team.

Webafrica's reply29 Sept 2015, 13:33

Official