TL
Tsepang L
1 reviews | Active since Sept 2015
09 Sept 2026, 12:03
Unbelievably horrible service
My WiFi has been down for 9 days. Agents ask the same questions with no resolve. Lauren Lee and Jocelyn are the last two people I spoke to and they just keep transferring me to the next Person. If you miss a debit order you pay an increased amount, when you need assistance you get nothing.
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Webafrica's replyOfficial
09 Sept 2026, 12:10Hi Tsepang,
We understand how frustrating it is to have been without your WiFi for 9 days, especially after being transferred between consultants without a resolution.
We can see that you’ve just spoken with one of our consultants, and your query has now been escalated to our Support Team for further assistance. The team will review the matter and work on the next steps to get the issue addressed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Sept 2026, 12:10
Official
Hi Tsepang,
We understand how frustrating it is to have been without your WiFi for 9 days, especially after being transferred between consultants without a resolution.
We can see that you’ve just spoken with one of our consultants, and your query has now been escalated to our Support Team for further assistance. The team will review the matter and work on the next steps to get the issue addressed.
Warm regards,
Webafrica Crew
Webafrica Crew