JW
Jade W
1 reviews | Active since Jan 2026
31 Aug 2026, 09:32
Unauthorized R999 charge after debit order cancelled + No affordability check + Refused payment plan but debt collector now offers plan - NDH57
I have been a Webafrica client since approx 02 May 2025 (***) and I am posting after failing to get resolution for months.
What happened:
1. Sold as "month-to-month" but treated as fixed-term: I was told it was month-to-month, but I was charged a R999 cancellation fee and the service was not disconnected for non-payment as per their SMS. Instead debt was carried over. This is a fixed-term contract under the disguise of month-to-month.
2. No affordability assessment done: At the time of sign-up I was unemployed and my then fiancé (now husband) whose card was used for the once-off router fee, was under debt review. No affordability checks were done in terms of the National Credit Act before entering into this contract. This is reckless lending.
3. No call recording provided: On 05 August 2026 I formally emailed Nombulelo at Webafrica requesting the call recording for my sign-up call on 02 May 2025 to prove disclosure of the R999 fee. To date (31 Aug 2026) they have failed to provide it, despite follow-ups.
4. Refused my payment plan, then took money from my husband's card: Against my better judgement I caved and offered to pay the R999 via a payment arrangement as I informed them I cannot afford to pay the full amount at once. Webafrica declined my payment arrangement and insisted on full payment only.
Immediately after I cancelled my debit order due to the dispute, Webafrica then processed R999 as a card payment from my husband's card without authorization, notification or consent. That card was only provided for a once-off router fee in May 2025, not as a stored payment method. The card has been cancelled and disputed with the bank.
5. Handed to debt collectors while disputed: Ironically, after refusing my payment plan, Webafrica has now handed me to LexMEd Debt Management (***) for R1148.10 (R999 + fees) while the matter is formally disputed with ICASA ***/26 (referred to NCC), NCR and NCC. And now the lawyers ARE offering me the same payment plan that Webafrica refused.
What I want: - Provide the call recording for 02 May 2025 as requested on 05.08.26 - Reverse the unauthorized R999 card transaction from my husband's account - Proof of affordability assessment done at sign-up - Confirm account NDH57 closed with zero balance and collection on hold
I have all emails, SMSs, and proof of request dated 05.08.26.
I will update this review when resolved.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
31 Aug 2026, 13:49Hi Jade,
We understand your concerns regarding the account, billing, and collection-related matters you've raised. We can appreciate how important it is to have clarity on the account status, charges app****, and the information relating to the original sign-up process. We`ve requested that our Finance Team conduct a detailed review of the account and the concerns you've highlighted. The team has been asked to reach out to you directly to address the billing, payment, account closure, and collection-related queries raised in your review.
We understand your concerns regarding the account, billing, and collection-related matters you've raised. We can appreciate how important it is to have clarity on the account status, charges app****, and the information relating to the original sign-up process. We`ve requested that our Finance Team conduct a detailed review of the account and the concerns you've highlighted. The team has been asked to reach out to you directly to address the billing, payment, account closure, and collection-related queries raised in your review.
Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply31 Aug 2026, 13:49
Official
Hi Jade,
We understand your concerns regarding the account, billing, and collection-related matters you've raised. We can appreciate how important it is to have clarity on the account status, charges app****, and the information relating to the original sign-up process. We`ve requested that our Finance Team conduct a detailed review of the account and the concerns you've highlighted. The team has been asked to reach out to you directly to address the billing, payment, account closure, and collection-related queries raised in your review.
We understand your concerns regarding the account, billing, and collection-related matters you've raised. We can appreciate how important it is to have clarity on the account status, charges app****, and the information relating to the original sign-up process. We`ve requested that our Finance Team conduct a detailed review of the account and the concerns you've highlighted. The team has been asked to reach out to you directly to address the billing, payment, account closure, and collection-related queries raised in your review.
Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
JW
Jade W's updateReviewer Update
31 Aug 2026, 14:43Update - 31 Aug 2026 - Account in MY name (NDH57) but debiting HUSBAND'S account
To clarify my earlier post, as account NDH57 is in MY name, but because I was unemployed the debit order was on my husband's account:
- I requested resolution since beginning of this year and finally cancelled in May 2026 for month-to-month service.
- 2 months after cancellation, you took R999 cancellation fee via DEBIT ORDER from my husband's account. We reversed it at the bank and cancelled the debit order.
- Days later you took the same R999 from my husband's account as a CARD payment using his card details that were only provided for a once-off router fee in May 2025. We cancelled that card.
- My husband received a new card and you took the SAME R999 AGAIN as a card payment from the new card. Every month since you continue to attempt this, forcing my husband to go into the bank to reverse the charge.
Questions:
1. Why are you debiting a third party's (my husband's) bank account/card when the account NDH57 is in MY name? Where is his signed debit order mandate or card authorization for recurring R999 charges?
2. Why has no one called me to resolve this, yet you can access my husband's new card details after cancellation?
3. I requested the call recording for my sign-up call on 02 May 2025 on 05 August 2026 (26 days ago) to prove disclosure of R999 fee. Please provide it.
4. Why was no affordability check done when I was unemployed and my husband was under debt review in May 2025?
This is now with NCR (Form 29 - Reckless Lending), ICASA Ref WCP007152/26, and bank ***** department.
Please stop debiting my husband's account/cards and provide the above in writing.
Jade - NDH57
To clarify my earlier post, as account NDH57 is in MY name, but because I was unemployed the debit order was on my husband's account:
- I requested resolution since beginning of this year and finally cancelled in May 2026 for month-to-month service.
- 2 months after cancellation, you took R999 cancellation fee via DEBIT ORDER from my husband's account. We reversed it at the bank and cancelled the debit order.
- Days later you took the same R999 from my husband's account as a CARD payment using his card details that were only provided for a once-off router fee in May 2025. We cancelled that card.
- My husband received a new card and you took the SAME R999 AGAIN as a card payment from the new card. Every month since you continue to attempt this, forcing my husband to go into the bank to reverse the charge.
Questions:
1. Why are you debiting a third party's (my husband's) bank account/card when the account NDH57 is in MY name? Where is his signed debit order mandate or card authorization for recurring R999 charges?
2. Why has no one called me to resolve this, yet you can access my husband's new card details after cancellation?
3. I requested the call recording for my sign-up call on 02 May 2025 on 05 August 2026 (26 days ago) to prove disclosure of R999 fee. Please provide it.
4. Why was no affordability check done when I was unemployed and my husband was under debt review in May 2025?
This is now with NCR (Form 29 - Reckless Lending), ICASA Ref WCP007152/26, and bank ***** department.
Please stop debiting my husband's account/cards and provide the above in writing.
Jade - NDH57
JW
Jade W's update31 Aug 2026, 14:43
Reviewer Update
Update - 31 Aug 2026 - Account in MY name (NDH57) but debiting HUSBAND'S account
To clarify my earlier post, as account NDH57 is in MY name, but because I was unemployed the debit order was on my husband's account:
- I requested resolution since beginning of this year and finally cancelled in May 2026 for month-to-month service.
- 2 months after cancellation, you took R999 cancellation fee via DEBIT ORDER from my husband's account. We reversed it at the bank and cancelled the debit order.
- Days later you took the same R999 from my husband's account as a CARD payment using his card details that were only provided for a once-off router fee in May 2025. We cancelled that card.
- My husband received a new card and you took the SAME R999 AGAIN as a card payment from the new card. Every month since you continue to attempt this, forcing my husband to go into the bank to reverse the charge.
Questions:
1. Why are you debiting a third party's (my husband's) bank account/card when the account NDH57 is in MY name? Where is his signed debit order mandate or card authorization for recurring R999 charges?
2. Why has no one called me to resolve this, yet you can access my husband's new card details after cancellation?
3. I requested the call recording for my sign-up call on 02 May 2025 on 05 August 2026 (26 days ago) to prove disclosure of R999 fee. Please provide it.
4. Why was no affordability check done when I was unemployed and my husband was under debt review in May 2025?
This is now with NCR (Form 29 - Reckless Lending), ICASA Ref WCP007152/26, and bank ***** department.
Please stop debiting my husband's account/cards and provide the above in writing.
Jade - NDH57
To clarify my earlier post, as account NDH57 is in MY name, but because I was unemployed the debit order was on my husband's account:
- I requested resolution since beginning of this year and finally cancelled in May 2026 for month-to-month service.
- 2 months after cancellation, you took R999 cancellation fee via DEBIT ORDER from my husband's account. We reversed it at the bank and cancelled the debit order.
- Days later you took the same R999 from my husband's account as a CARD payment using his card details that were only provided for a once-off router fee in May 2025. We cancelled that card.
- My husband received a new card and you took the SAME R999 AGAIN as a card payment from the new card. Every month since you continue to attempt this, forcing my husband to go into the bank to reverse the charge.
Questions:
1. Why are you debiting a third party's (my husband's) bank account/card when the account NDH57 is in MY name? Where is his signed debit order mandate or card authorization for recurring R999 charges?
2. Why has no one called me to resolve this, yet you can access my husband's new card details after cancellation?
3. I requested the call recording for my sign-up call on 02 May 2025 on 05 August 2026 (26 days ago) to prove disclosure of R999 fee. Please provide it.
4. Why was no affordability check done when I was unemployed and my husband was under debt review in May 2025?
This is now with NCR (Form 29 - Reckless Lending), ICASA Ref WCP007152/26, and bank ***** department.
Please stop debiting my husband's account/cards and provide the above in writing.
Jade - NDH57
Webafrica's replyOfficial
31 Aug 2026, 15:41Good day, Jinolane
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.
If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted.
We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 15:41
Official
Good day, Jinolane
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.
We’re following up on the review shared above. Please let us know whether you’ve since received the support you needed, or if you still require assistance.
If you still need a hand, send us a private message and our team will be happy to pick things up from there and help get you sorted.
We look forward to hearing from you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
JW
Jade W's updateReviewer Update
01 Sept 2026, 14:20Update - 01 Sept 12pm - Deadline Missed
@Webafrica Crew - You were given until today 12pm to provide:
1. Call recording 02 May 2025 (requested 05.08.26 - now 27 days overdue)
2. Husband's signed mandate for R999 recurring card debits (account NDH57 is in my name)
3. How you obtained his NEW card details after we cancelled the old card
No call, no recording, no written response received by deadline.
As of today, you are still attempting to debit my husband's account monthly, even after card cancellation. Bank has confirmed unauthorized card-not-present debits and is blocking your merchant code.
This review remains UNRESOLVED. Please do not ask HelloPeter to mark as resolved.
I am now proceeding with:
- NCR Form 29 Reckless Lending (lodged 31 July)
- ICASA WCP007152/26
- POPIA Section 11 objection sent to *** (awaiting 5-day compliance)
- Information Regulator complaint pending
- LexMEd dispute Ref XGC31169 - account NDH57 disputed
Provide the documents requested here in public.
Jade - NDH57
@Webafrica Crew - You were given until today 12pm to provide:
1. Call recording 02 May 2025 (requested 05.08.26 - now 27 days overdue)
2. Husband's signed mandate for R999 recurring card debits (account NDH57 is in my name)
3. How you obtained his NEW card details after we cancelled the old card
No call, no recording, no written response received by deadline.
As of today, you are still attempting to debit my husband's account monthly, even after card cancellation. Bank has confirmed unauthorized card-not-present debits and is blocking your merchant code.
This review remains UNRESOLVED. Please do not ask HelloPeter to mark as resolved.
I am now proceeding with:
- NCR Form 29 Reckless Lending (lodged 31 July)
- ICASA WCP007152/26
- POPIA Section 11 objection sent to *** (awaiting 5-day compliance)
- Information Regulator complaint pending
- LexMEd dispute Ref XGC31169 - account NDH57 disputed
Provide the documents requested here in public.
Jade - NDH57
JW
Jade W's update01 Sept 2026, 14:20
Reviewer Update
Update - 01 Sept 12pm - Deadline Missed
@Webafrica Crew - You were given until today 12pm to provide:
1. Call recording 02 May 2025 (requested 05.08.26 - now 27 days overdue)
2. Husband's signed mandate for R999 recurring card debits (account NDH57 is in my name)
3. How you obtained his NEW card details after we cancelled the old card
No call, no recording, no written response received by deadline.
As of today, you are still attempting to debit my husband's account monthly, even after card cancellation. Bank has confirmed unauthorized card-not-present debits and is blocking your merchant code.
This review remains UNRESOLVED. Please do not ask HelloPeter to mark as resolved.
I am now proceeding with:
- NCR Form 29 Reckless Lending (lodged 31 July)
- ICASA WCP007152/26
- POPIA Section 11 objection sent to *** (awaiting 5-day compliance)
- Information Regulator complaint pending
- LexMEd dispute Ref XGC31169 - account NDH57 disputed
Provide the documents requested here in public.
Jade - NDH57
@Webafrica Crew - You were given until today 12pm to provide:
1. Call recording 02 May 2025 (requested 05.08.26 - now 27 days overdue)
2. Husband's signed mandate for R999 recurring card debits (account NDH57 is in my name)
3. How you obtained his NEW card details after we cancelled the old card
No call, no recording, no written response received by deadline.
As of today, you are still attempting to debit my husband's account monthly, even after card cancellation. Bank has confirmed unauthorized card-not-present debits and is blocking your merchant code.
This review remains UNRESOLVED. Please do not ask HelloPeter to mark as resolved.
I am now proceeding with:
- NCR Form 29 Reckless Lending (lodged 31 July)
- ICASA WCP007152/26
- POPIA Section 11 objection sent to *** (awaiting 5-day compliance)
- Information Regulator complaint pending
- LexMEd dispute Ref XGC31169 - account NDH57 disputed
Provide the documents requested here in public.
Jade - NDH57
Webafrica's replyOfficial
01 Sept 2026, 14:35Hi Jade,
We acknowledge your latest feedback and understand your frustration, particularly as you were expecting an update by the stated deadline and are still awaiting clarity on the outstanding documentation and debit attempts.
We have logged a follow-up with our Billing Team, requesting that they review the outstanding matters raised on the account. This includes the concerns around the recurring debit attempts, the requested supporting information, and the documentation you have been awaiting.
The team will further investigate the matter and provide feedback once they have reviewed the outstanding queries. We appreciate your patience while this is being looked into.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 14:35
Official
Hi Jade,
We acknowledge your latest feedback and understand your frustration, particularly as you were expecting an update by the stated deadline and are still awaiting clarity on the outstanding documentation and debit attempts.
We have logged a follow-up with our Billing Team, requesting that they review the outstanding matters raised on the account. This includes the concerns around the recurring debit attempts, the requested supporting information, and the documentation you have been awaiting.
The team will further investigate the matter and provide feedback once they have reviewed the outstanding queries. We appreciate your patience while this is being looked into.
Warm regards,
Webafrica Crew
Webafrica Crew
JW
Jade W's updateReviewer Update
04 Sept 2026, 12:19UPDATE 02 Sept 2026 - ISPA Mediation #12287 ACKNOWLEDGEDThank you to ISPA for acknowledging my response today at 09:54 for mediation #12287.For transparency:Account NDH57 in name Jade Willemse, but payment taken from husband's account who is NOT account holder and never gave mandate.Sign-up 02 May 2025 telephonic - agent said month-to-month, no R999 cancellation fee disclosed, no contract/T&Cs ever emailed. Call recording requested since 05 Aug - not provided for 28 days.Cancelled via Webafrica WhatsApp 19.02.26 + follow-ups 02,03,04 March. Only learned of R999 fee AFTER cancellation.Router returned within 20 days as required.Offered payment plan (unemployed, husband under debt review) - Webafrica REFUSED and proceeded with card debits on husband's card, including NEW card via Visa Account Updater after old card cancelled (POPIA breach).Today 02 Sept at 12:40PM, Nombulelo Rakobela handed account to LexMEd XGC31169 threatening admin fees, 1 minute BEFORE ISPA confirmed mediation #12287 at 12:41PM - while account under NCC CC2026/08/0223, CGSO, ICASA WCP007152/26, NCR Form 29, Information Regulator, and Ombudsman for Banking Services disputes.Awaiting ISPA summary in 5 working days. Requesting Webafrica to withdraw LexMEd instruction XGC31169 and comply with NCA Section 126B (no collection while under dispute).#12287 / CC2026/08/0223 / WCP007152/26 / XGC31169
JW
Jade W's update04 Sept 2026, 12:19
Reviewer Update
UPDATE 02 Sept 2026 - ISPA Mediation #12287 ACKNOWLEDGEDThank you to ISPA for acknowledging my response today at 09:54 for mediation #12287.For transparency:Account NDH57 in name Jade Willemse, but payment taken from husband's account who is NOT account holder and never gave mandate.Sign-up 02 May 2025 telephonic - agent said month-to-month, no R999 cancellation fee disclosed, no contract/T&Cs ever emailed. Call recording requested since 05 Aug - not provided for 28 days.Cancelled via Webafrica WhatsApp 19.02.26 + follow-ups 02,03,04 March. Only learned of R999 fee AFTER cancellation.Router returned within 20 days as required.Offered payment plan (unemployed, husband under debt review) - Webafrica REFUSED and proceeded with card debits on husband's card, including NEW card via Visa Account Updater after old card cancelled (POPIA breach).Today 02 Sept at 12:40PM, Nombulelo Rakobela handed account to LexMEd XGC31169 threatening admin fees, 1 minute BEFORE ISPA confirmed mediation #12287 at 12:41PM - while account under NCC CC2026/08/0223, CGSO, ICASA WCP007152/26, NCR Form 29, Information Regulator, and Ombudsman for Banking Services disputes.Awaiting ISPA summary in 5 working days. Requesting Webafrica to withdraw LexMEd instruction XGC31169 and comply with NCA Section 126B (no collection while under dispute).#12287 / CC2026/08/0223 / WCP007152/26 / XGC31169
Webafrica's replyOfficial
04 Sept 2026, 12:58Hi Jade,
We’ve logged the above update with the relevant teams for further attention. They will further review the matter, get in touch with you to discuss it, and work towards resolving it as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 12:58
Official
Hi Jade,
We’ve logged the above update with the relevant teams for further attention. They will further review the matter, get in touch with you to discuss it, and work towards resolving it as soon as possible.
Warm regards,
Webafrica Crew