Unauthorized debit order and agents not canceling my service when requested to do so

The worst service provider for internet They only have a line for sales But all bulling enquiries must be over WhatsApp with agents that don't even assist in getting things done I cancelled my services with them Router was taken away I was still being charged for the router and my like was showing as active on the customer portal When I called to query, the agents would rudely drop the line on me Absolutely rude and unprofessional When you need a service to be bought they are very friendly and will go the extra mile When you need assistance for billing incorrectly they will hide and give a million excuses

If this issue is not resolved and money not put back into my account within 24hrs , Webafrica you will have a heavy lawsuit on your case for trying to debit me for a service not in use and without my authorization!!!