NM
Nikita M
1 reviews | Active since Mar 2024
04 May 2026, 15:40
Unauthorized Debit Order
This is the worst possible service provider to use I cancelled my subscription with them in February and moved over to another service provider They still tried debiting my account I tried speaking to literal 16 agents till taste and not one of them bothered to assist or escalate this
They have my credit card details on record, despite me canceling my services, they kept my credit card details on system and still debiting me without my permission
This matter is now being handed over to my legal team as I will be filing a lawsuit against WebAfrica ... do not use this service provider
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Webafrica's replyOfficial
04 May 2026, 16:04Hi Nikita,
Thank you for taking the time to share your feedback with us. We understand how serious and distressing this situation is, especially after you requested cancellation and then continued to see debits on your account. Concerns around unauthorised debits, retained card details, and a lack of clear escalation are understandably upsetting, and we acknowledge the impact this has had on your trust in our service.
We would like to take a closer look so this can be addressed accurately. To assist further, please send us a direct message on Hello Peter confirming which service you requested to cancel in January as well as the amount you are querying. This information will allow us to review the cancellation status, billing activity, and any charges app**** after the request, and ensure the correct team investigates this matter properly.
Once we have the requested details, we’ll be in a better position to assist and provide clarity on the next steps.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how serious and distressing this situation is, especially after you requested cancellation and then continued to see debits on your account. Concerns around unauthorised debits, retained card details, and a lack of clear escalation are understandably upsetting, and we acknowledge the impact this has had on your trust in our service.
We would like to take a closer look so this can be addressed accurately. To assist further, please send us a direct message on Hello Peter confirming which service you requested to cancel in January as well as the amount you are querying. This information will allow us to review the cancellation status, billing activity, and any charges app**** after the request, and ensure the correct team investigates this matter properly.
Once we have the requested details, we’ll be in a better position to assist and provide clarity on the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:04
Official
Hi Nikita,
Thank you for taking the time to share your feedback with us. We understand how serious and distressing this situation is, especially after you requested cancellation and then continued to see debits on your account. Concerns around unauthorised debits, retained card details, and a lack of clear escalation are understandably upsetting, and we acknowledge the impact this has had on your trust in our service.
We would like to take a closer look so this can be addressed accurately. To assist further, please send us a direct message on Hello Peter confirming which service you requested to cancel in January as well as the amount you are querying. This information will allow us to review the cancellation status, billing activity, and any charges app**** after the request, and ensure the correct team investigates this matter properly.
Once we have the requested details, we’ll be in a better position to assist and provide clarity on the next steps.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how serious and distressing this situation is, especially after you requested cancellation and then continued to see debits on your account. Concerns around unauthorised debits, retained card details, and a lack of clear escalation are understandably upsetting, and we acknowledge the impact this has had on your trust in our service.
We would like to take a closer look so this can be addressed accurately. To assist further, please send us a direct message on Hello Peter confirming which service you requested to cancel in January as well as the amount you are querying. This information will allow us to review the cancellation status, billing activity, and any charges app**** after the request, and ensure the correct team investigates this matter properly.
Once we have the requested details, we’ll be in a better position to assist and provide clarity on the next steps.
Warm regards,
Webafrica Crew