UNAUTHORIZED DEBIT

On the 26th August 2020 I forwarded an e-mail to Webafrica (contact number ***) to cancel my contract. Upon receipt of the notice of cancellation Mrs Maria Taleka responded via e-mail and requested that the router and lan cable be returned. I returned the router and lan cable to Webafrica, receipt of which was acknowledged by Maria Taleka via e-mial. I did not utilize Webafrica's service from the 01st September 2020 to date as not only was the router and lan cable in Webafrica's possession but appropriate instructions were not given to their billing department to cancel my contract. I was debited for the sum of R499-00 on the 01st October 2020. The contract was only cancelled on 01st November 2020. Despite several communications via the Whatsapp Chat Live with consultants Ludwe Vuyelwa and Lauren Januarie I am most disturbed with the attitude and level of service afforded to me. I was debited for a contract which no longer existed and Webafrica was aware of the cancellation. I am greatly disappointed with Webafrica who have committed ***** and have ignored my pleas for a refund for the sum of R499-00 which was not authorized and debited on the 01st October 2020. I do not recommended the services of Webafrica to any person.

Mrs F. Mather