Unauthorized debit.

Hi WebAfrica,

After amazing help with signing up with you guys, I am not feeling good after this initial interaction. your Whatsapp support person SIPHAMANDLA was not very helpful in explaining why I was debited on the 8th. This is what I need you to do. Listen to the recording for the day I signed up. I specifically asked the amounts and when I will be debited. and all I was told was the 249 for the router. today I wake up with no money in my account due to a debit which went off on the 8th. I was not aware of this debit. And I have not made provision for this debit as I was NOT INFORMED about this debit. If I was informed I would not have worried but this is not a good sign from you guys. either way I was told I will be debited on the 1 december as my first debit. not the 8th November. I need this resolved ASAP before you guys cut my line. your whatsapp support only told me its the amount I owed with no explanation at all. this is really bad customer service for a newly signed up member.