Unauthorized cancellation

My account wasn’t paid due to my card details changing. I called to reactivate my adsl, they took payment immediately but my line is still not working. When I called in to see what the problem was they told me that my Telkom line had been cancelled. Firstly, I was under the impression that Webafrica managed my line from when I first signed up, secondly I want to know who have permission for this line to be cancelled? As now I sit with no internet or phone line when everything has been paid up to date. The lady I spoke to told me there’s nothing she can do, I must log a call with Telkom, now we all know how *********** Telkom are and I refuse. Why was my line cancelled in the first place??? I have never had a problem with Webafrica in 2 years but this makes up for lost time. I need an internet line urgently and I need this resolved