Unauthorized cancelation
I’m extremely frustrated with the lack of communication and support I’ve received. After downgrading my service two weeks ago, I was suddenly disconnected without any explanation despite already being charged.
Since 8:20 this morning, I’ve been on WhatsApp being passed back and forth between sales and provisioning and no one seems to understand or take ownership of the issue. Calling in hasn’t helped either, as I’ve spent over 40 minutes on hold without getting any meaningful assistance.
This is unacceptable. I need a clear explanation of what went wrong and immediate resolution of my service.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
01 Apr 2026, 16:45Hi Londi, we completely understand how frustrating this experience has been, especially with the lack of communication and the back-and-forth between teams.
To address this, we’ve requested our Order Fulfilment Team to review your account and investigate what went wrong. They will provide detailed feedback via email as soon as possible. We appreciate your patience while this is being looked into and are committed to ensuring your service is restored properly. Warm regards,
Webafrica Crew
To address this, we’ve requested our Order Fulfilment Team to review your account and investigate what went wrong. They will provide detailed feedback via email as soon as possible. We appreciate your patience while this is being looked into and are committed to ensuring your service is restored properly. Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply01 Apr 2026, 16:45
Official
Hi Londi, we completely understand how frustrating this experience has been, especially with the lack of communication and the back-and-forth between teams.
To address this, we’ve requested our Order Fulfilment Team to review your account and investigate what went wrong. They will provide detailed feedback via email as soon as possible. We appreciate your patience while this is being looked into and are committed to ensuring your service is restored properly. Warm regards,
Webafrica Crew
To address this, we’ve requested our Order Fulfilment Team to review your account and investigate what went wrong. They will provide detailed feedback via email as soon as possible. We appreciate your patience while this is being looked into and are committed to ensuring your service is restored properly. Warm regards,
Webafrica Crew
Best regards,
's updateReviewer Update
01 Apr 2026, 17:40This is the feedback now from your team
**: Okay Londiwe, your service was suspended prematurely. Our billing department must just reset your account so you are able to connect again.
*.*: There's nothing required from your side. I just need to transfer you to them to reset your account. The mistake was on our end. I truly apologize for the inconvenience.
I would think since the error is not on my end this should be resolved quickly?
**: Okay Londiwe, your service was suspended prematurely. Our billing department must just reset your account so you are able to connect again.
*.*: There's nothing required from your side. I just need to transfer you to them to reset your account. The mistake was on our end. I truly apologize for the inconvenience.
I would think since the error is not on my end this should be resolved quickly?
's update01 Apr 2026, 17:40
Reviewer Update
This is the feedback now from your team
**: Okay Londiwe, your service was suspended prematurely. Our billing department must just reset your account so you are able to connect again.
*.*: There's nothing required from your side. I just need to transfer you to them to reset your account. The mistake was on our end. I truly apologize for the inconvenience.
I would think since the error is not on my end this should be resolved quickly?
**: Okay Londiwe, your service was suspended prematurely. Our billing department must just reset your account so you are able to connect again.
*.*: There's nothing required from your side. I just need to transfer you to them to reset your account. The mistake was on our end. I truly apologize for the inconvenience.
I would think since the error is not on my end this should be resolved quickly?
Webafrica's replyOfficial
02 Apr 2026, 10:21 Hi Londi.
We will do our best to ensure a resolution ASAP.
Warm regards,
Webafrica Crew
We will do our best to ensure a resolution ASAP.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply02 Apr 2026, 10:21
Official
Hi Londi.
We will do our best to ensure a resolution ASAP.
Warm regards,
Webafrica Crew
We will do our best to ensure a resolution ASAP.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's replyOfficial
02 Apr 2026, 10:22Hello Londiwe,
Thank you for your message and for sharing the update from our team. We can confirm that a reconnection order has already been placed for your account, and urgency has been requested to ensure the process is prioritised. The team that handles reconnection orders will notify you as soon as your service has been fully restored.
We appreciate your patience while the team works on resolving this and getting your service back online as quickly as possible.
Should you require any further assistance, please feel free to send us a direct message on Hello Peter with your account details, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for your message and for sharing the update from our team. We can confirm that a reconnection order has already been placed for your account, and urgency has been requested to ensure the process is prioritised. The team that handles reconnection orders will notify you as soon as your service has been fully restored.
We appreciate your patience while the team works on resolving this and getting your service back online as quickly as possible.
Should you require any further assistance, please feel free to send us a direct message on Hello Peter with your account details, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply02 Apr 2026, 10:22
Official
Hello Londiwe,
Thank you for your message and for sharing the update from our team. We can confirm that a reconnection order has already been placed for your account, and urgency has been requested to ensure the process is prioritised. The team that handles reconnection orders will notify you as soon as your service has been fully restored.
We appreciate your patience while the team works on resolving this and getting your service back online as quickly as possible.
Should you require any further assistance, please feel free to send us a direct message on Hello Peter with your account details, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for your message and for sharing the update from our team. We can confirm that a reconnection order has already been placed for your account, and urgency has been requested to ensure the process is prioritised. The team that handles reconnection orders will notify you as soon as your service has been fully restored.
We appreciate your patience while the team works on resolving this and getting your service back online as quickly as possible.
Should you require any further assistance, please feel free to send us a direct message on Hello Peter with your account details, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Best regards,
's updateReviewer Update
03 Apr 2026, 04:42Thank you for feedback, I really hope om connected soon. Very disappointed i have to wait for 72 hours to reconnected even though the error was on out end. When I asked why I would be disconnected thy advised it was due to non payment when I have every single invoice and never missed a month. Now this makes me wonder what was the R251 I was prompted to pay for before disconnecting me?
I really hope I get my line activated as this has been such an inconvenience
I really hope I get my line activated as this has been such an inconvenience
's update03 Apr 2026, 04:42
Reviewer Update
Thank you for feedback, I really hope om connected soon. Very disappointed i have to wait for 72 hours to reconnected even though the error was on out end. When I asked why I would be disconnected thy advised it was due to non payment when I have every single invoice and never missed a month. Now this makes me wonder what was the R251 I was prompted to pay for before disconnecting me?
I really hope I get my line activated as this has been such an inconvenience
I really hope I get my line activated as this has been such an inconvenience
's updateReviewer Update
06 Apr 2026, 08:56I was informed that the premature cancellation of my service would be prioritized. However, it’s now been almost a week since my disconnection and I’m still without internet. I want to reiterate that this situation was not caused by any error on my part. It has now been five days without service, which is extremely frustrating. At this point, the level of service I’ve received feels completely unacceptable.
's update06 Apr 2026, 08:56
Reviewer Update
I was informed that the premature cancellation of my service would be prioritized. However, it’s now been almost a week since my disconnection and I’m still without internet. I want to reiterate that this situation was not caused by any error on my part. It has now been five days without service, which is extremely frustrating. At this point, the level of service I’ve received feels completely unacceptable.
Webafrica's replyOfficial
07 Apr 2026, 09:39Hi Londi,
We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply07 Apr 2026, 09:39
Official
Hi Londi,
We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Best regards,