Unauthorised Debit Orders

I cancelled a month-to-month fibre service with Webafrica in November 2025 and returned the router. Despite this, R1,998 was debited from my account — part for a router fee (even though the router was returned) and part as a cancellation fee. There was no fixed-term contract, no subsidised hardware loss, and the final month’s subscription was paid. The cancellation fee was never properly disclosed, and no proof of actual loss has been provided. Customer support for billing disputes is almost non-existent — no phone line, just WhatsApp. Sales are easy to reach, but resolving real financial issues is frustrating and unprofessional. Consumers expect transparency, fair fees, and accessible support. Webafrica failed on all three. I am still waiting for a full refund.

If I am not reimbursed in full I will be reporting this matter to the SAPS and the banking ombudsman.

They change amounts and reference numbers and then think that they can get away with debiting accounts but in actual fact it amounts to ***** and a ******** investigation can be opened. I told them they were no longer authorised to debit my account. It also goes against the CPA. I have their responses in writing.

I have already made contact with my bank and discussed the matter. I will act against WebAfrica as they are placing people’s financial accounts at risk.