UNAUTHORISED DEBIT ORDERS

My husband registered with Webafrica a few months back for a basic package. Aneesa called us and promoted such a fantastic offer for a website. We decided to go ahead. We gave specific instructions of what we wanted. The site created had NOTHING we requested. We then opted to cancel and we were assured that it would be redone to our satisfaction. The site was redone, it was better so we accepted on the basis that it would be worked on from the back end and our site would be pushed up on google etc. we gained absolutely nothing from this. we then requested to cancel and Aneesa sent a mail instructing us how, I followed it, received notification it would end the end of July, we then received notification of another debit order and I was told I cancelled the wrong thing yet I followed exact instructions. Aneesa then proceeded to cancel the correct \thing"after many complaints! If it was so simple why not do it for us in the first place! so we wasted yet another R500 odd. Now another R29 has just been deducted from the account. No one answers the call centre or replies to mails or facebook complaints! what will it take to get rid of this company????"""