Unacceptable Sevice and No Responses

<p>I Have ordered a Fibre packeage a 2 months ago and its been impossble to get a date for installation.</p> <p>The Online chat assistant said he will escalate to their ops team,4 days later when asking another assistantthey advised they will escalate to the ops team.I spoke to a Manager on Friday who was really apologetic and he advised that he will contact me back immediately with answers and until today no response.When you call and select option 1 to find out the status of your order you listen to music for 10 minutes before the call drops and No on Ever answers option 1.When you select option 2 for sales they asnwer at record speeds as they want aother deal that can be delayed once signed.I had to select option 2 to get any human activity and asked to speak to a Manager and they said they need to put me through to operations where I Listened to their music for another 10 minutes before the call dropped.I called back again and the sales rep said she will get a manager and I should stay on the line,Another 10 minutes and the call droppe,what a surprise.Worst service ever deserving my first complaint ever.</p> <p>Some one needs to contact me very soon!</p>