Unacceptable Service from WebAfrica

Summary of Issues

Over a period of two weeks, I initiated 18 separate support chats trying to activate my service.

I was assisted by 13 different agents, none of whom resolved the issue. I experienced 9 chat timeouts/closures without resolution. I was transferred between agents 10 times, often repeating the same information.

My activation and later cancellation requests were repeatedly mishandled. I was given the line-release reference, yet the fibre provider confirmed they never received the release.

Even after cancelling on 3 December, WebAfrica failed to release the line for more than a week, preventing me from moving to another ISP.

Impact This failure affected my ability to work from home, caused significant delays in my connectivity, and required countless hours of repeated explanations, verification checks, and follow-ups.

This was to move my existing service I had from WebAfrica from 1 address to another which should be a simple task that should take no more than 48 hours.