Unacceptable service from Webafrica

I had my fibre line installed 2 weeks ago and I received my router last week.

The router is not activated yet and no-one seems to know what the problem is.

The WhatsApp line is a waste of time as I kept getting transferred to the Bot.

I've tried more thenn10 times to resolve this.

I'd like to cancel this service but guess what - same call centre