Unacceptable Service

I've never had any issues but as of late they have been operating ********* and their system is disappointing.

I've placed an order for a new fibre connection. It was confirmed twice, paid and it was confirmed by their consultants on WhatsApp. But in the end it was cancelled(Octotel and Vodacom) , because apparently there is no fibre connection.

I'm now left to request for my refund but they keep bouncing me from consultant to consultant. Unacceptable!!!