Unacceptable Service and No Internet After a Month - A Nightmare with Webafrica and Frogfoot

I am extremely disappointed with the service received from Webafrica and Frogfoot. Despite providing notice well in advance at the end of March about our house move scheduled for the end of April, and receiving assurances from our service provider that everything was organized for installation, the reality has been the complete opposite.

Since moving in, I have made dozens of attempts to activate our internet service, engaged in numerous correspondences, and escalated the issue multiple times. In response, Webafrica has simply shrugged off responsibility, stating there is nothing they can do. It has been 7 days without internet, and no one from Webafrica is providing answers or updates on the situation.

This lack of communication and accountability is unacceptable. I am left without a crucial service due to what appears to be poor coordination and follow-through. This experience has been extremely frustrating, and I would not recommend Webafrica or Frogfoot to anyone due to this poor service.