UNACCEPTABLE SERVICE AND INCORRECT DEDUCTIONS.

I requested almost two months ago for my line to be upgraded from a 20MPBS to a 200MPBS.

It still has not been done, BUT they have deducted the debit order this month for the 200MPBS.

Every time I phone, I get no decent answer and e-mailing, I just get empty promises.

How does a person get decent service for something that you paid, but cannot get.

If this doesn't get resolved in the next day, I will be changing my subscribers.