Unacceptable Service and Inadequate Fiber Services Provided

Unacceptable Service Interruption and Inadequate Fiber Services

It is baffling that in this era of technological advancements, I find myself struggling with a company that take so long to install a fibre to the home product.

To describe my experience as disappointing would be an understatement. It appears that your company's definition of "high-speed internet" is akin to providing a tortoise in slow motion level of service. I wonder if having than a dial-up connection set up might not be a faster option.

Each time I've called to express my concerns, I've been met with scripted apologies and promises of "escalating the issue." Unfortunately, these promises have proven to be as hollow as your commitment to providing the services for which I am billed.

If this matter is not resolved promptly and to my satisfaction, I will have no option but to explore alternative service providers who can deliver on their promises.