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Surayah S
1 reviews | Active since Feb 2025
01 Feb 2025, 17:43
Unacceptable Service
I am so disappointed with their service I made contact with them in December 2024 to downgrade my package as I was not getting a faster speed as I could have stayed on the 399 package I was confirmed by an agent Shaunrie K this is completed I even have screen shots it will take place only for them to deduct the 799 package again When I made contact with them today I was told the down grade was never requested This is unacceptable If this issues can not be resolved and i cant get my money back I am cancelling my service with Web Africa
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Replies (3)0
Replies (3)SS
Surayah S's updateReviewer Update
01 Feb 2025, 17:47And reading all these bad reviews I agree it's definitely a company problem
I have been wit them for about 3 yrs now and with all the issues I been having with them I kept never looking it cause I am in need of wifi but why should I put up with this pathetic sevice where as i can get it much better service else where
I have been wit them for about 3 yrs now and with all the issues I been having with them I kept never looking it cause I am in need of wifi but why should I put up with this pathetic sevice where as i can get it much better service else where
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Surayah S's update01 Feb 2025, 17:47
Reviewer Update
And reading all these bad reviews I agree it's definitely a company problem
I have been wit them for about 3 yrs now and with all the issues I been having with them I kept never looking it cause I am in need of wifi but why should I put up with this pathetic sevice where as i can get it much better service else where
I have been wit them for about 3 yrs now and with all the issues I been having with them I kept never looking it cause I am in need of wifi but why should I put up with this pathetic sevice where as i can get it much better service else where
SS
Surayah S's updateReviewer Update
03 Feb 2025, 17:50Unacceptable 2 days later and my still can't get help from these people
How can the continue to give just poor service
It took me 2 hours to finally get through to an agent only to be told their superior will give me feed back and then to my chat is closed and I need to log again to speak to an agent
How frustrating is this
How can the continue to give just poor service
It took me 2 hours to finally get through to an agent only to be told their superior will give me feed back and then to my chat is closed and I need to log again to speak to an agent
How frustrating is this
SS
Surayah S's update03 Feb 2025, 17:50
Reviewer Update
Unacceptable 2 days later and my still can't get help from these people
How can the continue to give just poor service
It took me 2 hours to finally get through to an agent only to be told their superior will give me feed back and then to my chat is closed and I need to log again to speak to an agent
How frustrating is this
How can the continue to give just poor service
It took me 2 hours to finally get through to an agent only to be told their superior will give me feed back and then to my chat is closed and I need to log again to speak to an agent
How frustrating is this
SS
Surayah S's updateReviewer Update
04 Feb 2025, 15:17I am extremely disappointed with the service I have received from Web Africa, which has been by far the worst Wi-Fi provider I’ve ever dealt with.
Two months ago, I requested a downgrade due to the lack of noticeable speed improvements, yet my request is still pending. I provided proof and screenshots to confirm that the downgrade would be processed, but nothing has been done to resolve the issue.
I’ve been trying to get in touch with Web Africa for the past five days, only to receive a response an hour before closing time. When I finally do get a reply, I’m told that I’ll be transferred to the next available agent. Why don’t you transfer my payment back into my account and actually do your job? It’s incredibly frustrating that you’re quick to take my payment but weeks go by with no resolution to my issue.
It’s unacceptable that as a customer, I’m forced to beg for assistance. If I had read all the reviews before choosing Web Africa, I would have made a different decision. This experience has been absolutely appalling.
Two months ago, I requested a downgrade due to the lack of noticeable speed improvements, yet my request is still pending. I provided proof and screenshots to confirm that the downgrade would be processed, but nothing has been done to resolve the issue.
I’ve been trying to get in touch with Web Africa for the past five days, only to receive a response an hour before closing time. When I finally do get a reply, I’m told that I’ll be transferred to the next available agent. Why don’t you transfer my payment back into my account and actually do your job? It’s incredibly frustrating that you’re quick to take my payment but weeks go by with no resolution to my issue.
It’s unacceptable that as a customer, I’m forced to beg for assistance. If I had read all the reviews before choosing Web Africa, I would have made a different decision. This experience has been absolutely appalling.
SS
Surayah S's update04 Feb 2025, 15:17
Reviewer Update
I am extremely disappointed with the service I have received from Web Africa, which has been by far the worst Wi-Fi provider I’ve ever dealt with.
Two months ago, I requested a downgrade due to the lack of noticeable speed improvements, yet my request is still pending. I provided proof and screenshots to confirm that the downgrade would be processed, but nothing has been done to resolve the issue.
I’ve been trying to get in touch with Web Africa for the past five days, only to receive a response an hour before closing time. When I finally do get a reply, I’m told that I’ll be transferred to the next available agent. Why don’t you transfer my payment back into my account and actually do your job? It’s incredibly frustrating that you’re quick to take my payment but weeks go by with no resolution to my issue.
It’s unacceptable that as a customer, I’m forced to beg for assistance. If I had read all the reviews before choosing Web Africa, I would have made a different decision. This experience has been absolutely appalling.
Two months ago, I requested a downgrade due to the lack of noticeable speed improvements, yet my request is still pending. I provided proof and screenshots to confirm that the downgrade would be processed, but nothing has been done to resolve the issue.
I’ve been trying to get in touch with Web Africa for the past five days, only to receive a response an hour before closing time. When I finally do get a reply, I’m told that I’ll be transferred to the next available agent. Why don’t you transfer my payment back into my account and actually do your job? It’s incredibly frustrating that you’re quick to take my payment but weeks go by with no resolution to my issue.
It’s unacceptable that as a customer, I’m forced to beg for assistance. If I had read all the reviews before choosing Web Africa, I would have made a different decision. This experience has been absolutely appalling.