Unacceptable flawed processes

The online interaction is painful to say the least. Every few minutes you get pushed to a new agent and you have to start all over again. I app**** online for a service on 12 Aug 2024 and paid the full amount on 14 Aug 2024 via Webafricas online portal. To date I have not received my router. They cannot track my order I need to send them bank statements to confirm my order and this is all taking a lot of time and I'm still without internet. I cannot seem to speak to anybody that's willing to help me. IF someone starts to help via the online process, I just get moved to a different person and start again. This has been very disappointing