NH
Nazmie H
1 reviews | Active since May 2010
26 Aug 2020, 10:04
Unacceptable delay in Top-Up bundle being activated
It is truly pathetic to see how long it takes for my top-up bundle to be activated by Web Africa and Telkom.
I bought a 60Gb bundle on the 25th of August at 18:03. Web Africa has indicated on their website that it takes up to 12 hours to activate (which is already ridiculous considering I have paid for the bundle) and as of today, the 26th of August at 10:00, it is still not activated. I have already been in touch with Web Africa this morning just after 08:00 on when this bundle will be activated, only to be told they are waiting on Telkom to activate it.
Considering my internet access is critical for working from home, this is truly pathetic.
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Nazmie H's updateReviewer Update
26 Aug 2020, 16:52I want to say a huge 'Thank You' to Imraan Stegmann for his quick response and assistance. I have been with Web Africa for close to 5 years and while I found Web Africa's service overall fine but sometimes frustrating, Imraan's support has been impressive.
NH
Nazmie H's update26 Aug 2020, 16:52
Reviewer Update
I want to say a huge 'Thank You' to Imraan Stegmann for his quick response and assistance. I have been with Web Africa for close to 5 years and while I found Web Africa's service overall fine but sometimes frustrating, Imraan's support has been impressive.