Unacceptable client service

I recently called into Webafrica to switch my service from my current LTE package to Fibre package. The sale consultant I dealt with was Fazlin Wassang. She arranged for my LTE service to be cancelled at the end of April and Fibre service to commence from 1 May 2021 to ensure that I don't have to pay for two separate services. On the 26th April, I received a bill for R791.17 for pro-rata fibre from date of installation to end of April and installment for the month of May which I paid. On the 1 May 2021, I started receiving sms's and emails for unsuccessful debit orders for and amount of R649, which is my monthly installment amount however, I already paid for this service on the 26th April, covered under the R791.17. Also, I recently discovered that my LTE was not cancelled making me liable for two services (LTE and Fibre) which was not part of the agreement with the sales consultant.

What disgusted me about everything was that I called into the billing department, I spoke to an agent who could not interpret what is happening on my account and insisted that I send proof of payment in the form of a screenshot from my WebAfrica customer portal. What fuelled me further was that the agent advised that she was going to transfer me to the Team Leader for interpretation and kelp me on hold for 47mins without checking in on me. I eventually ended the call.

I would like to have my account to be resolved urgently and my contact details are as follows:

Jared Loofer email:*** cell: ***